How early should I arrive? To make the process easier, you can download the required new patient paperwork, complete it at home, and bring it with you to your appointment.If you are unable to do so, please arrive 15 minutes prior to your first visit to complete the forms.
What should I wear? Please wear comfortable clothes that allow for movement, such as gym attire or loose clothing, and clothing that will allow you to expose the area of your complaint. Shorts for lower extremity issues are helpful. For spinal issues sport bras or tank tops for female patients help us visualize and palpate the spine during the exam.
What should I bring? Your insurance card, the prescription from your healthcare provider, and any other reports.If you have braces, splints, or crutches, please bring them, as well.
What can I expect at my first appointment? During your first appointment a comprehensive evaluation will be performed to establish a course of treatment. The evaluation will be followed by a treatment session. The entire appointment should take about 1.5 hours.
Do I need a referral from my physician to schedule an appointment? No.On January 1, 2014, a new California law was enacted which allows California consumers direct access to physical therapists. Direct Access is your ability to be evaluated and treated by a licensed Physical Therapist without first seeing your physician for a referral. There are some limits with this legislation: If direct physical therapy care is to exceed 45 days or 12 visits, whichever comes first, you must be referred (e.g., to a medical doctor) for a medical diagnosis. If you’ve already been referred, please schedule an appointment here.
Who will be in charge of my treatment? To ensure that you receive the consistent, quality care you deserve, you will be seen by the same expert therapist throughout the course of your treatment.
Do you accept my insurance? Currently we are in-network with Medicare and TriWest (Veteran's Affairs) only.
How does billing work? If you have Medicare, or are a veteran, the first thing we will do is verify your benefits so that we know how much your co-pay for therapy costs and to see if you have met your deductible (if any).
For all other insurances: If you have a PPO and physical therapy is covered, you may be able to seek reimbursement from your insurance provider. If you wish to do so, I will send you a superbill at the end of each month. A superbill is a receipt that includes codes required by insurance companies. It will be your responsibility to submit the superbill to your insurance provider for reimbursement. I cannot guarantee that you will be reimbursed. On average, insurance providers will cover 60 -70% however, some policies are as low as 5 - 10%. Please contact your insurance directly in order to know what to expect for reimbursement.
If you have questions at any time throughout the billing process, we are happy to help!